It’s no news that help desks are built on service tiers, just like every other modern business model. The customer is no longer “always right,” and just how “right” the customer is depends entirely upon how much money that customer spends.

… Think you get terrible help desk service?

Try it as an indigent poet.

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Recorded Reading (0:47): https://www.dropbox.com/scl/fi/arf1q86cna5pra2xcq9gc/Our-Operators-Are-Standing-By.mp3?rlkey=14hiykyqp967os4kwt6zr7xs0&st=bg5z9wl1&dl=0

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Our Operators are Standing By to Assist You!

You’re invited to harass
Our employee — be our guest!
Chew on his defenseless ass
By us you’ll be blesst!

He barely speaks the language, so
It doesn’t matter what you say
When you’re through accounts will go
In just the same old way

He’s from the Third World or he’d never
Have consented do this work
We must find our dupes wherever
They allow us you to shirk

You will get no satisfaction
Talking our employee to
There’ll be no remed’ial action:
We don’t want to talk to you!

*****

This poet/editor is physically disabled, and lives at a fraction of her nation’s poverty level.

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